Delivery, Returns & Exchange
We offer two levels of mainland UK delivery; please note that remote areas may take slightly longer than quoted.
Standard rate: £4.50. Delivery will take 3-5 working days and is our FREE service on orders of £75 or more.
Next day: £10.00 order by 12 pm for our express service, sent with DPD, a signature will be required.
Please note that our deliveries require a signature; please bear this in mind when entering your delivery address.
Catherine Tough does not accept any liability for instructions issued to the delivery company by the customer (e.g., a note left saying 'leave it in the shed / 'with the neighbour). If you wish to add delivery instructions, please add them to the 'order notes' box at checkout, and we will inform the courier.
Orders placed after 12 pm on Friday, Saturday & Sunday will be processed on Monday mornings. Any order received on a Bank Holiday will be processed on the next working day.
USA
Delivery Duty Paid - £20.00
Following recent changes to US regulations, our pricing now includes duty and will be delivered to you with no additional fees to pay.
5-10 working days. Royal Mail/USPS - Tracked.
EU
European Delivery - £12.00
Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country.
Orders to the EU will require you to pay local VAT on goods upon arrival.
Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.
SWITZERLAND + NORWAY
Delivery - £12.00
5-10 working days. Royal Mail - Tracked.
Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country.
Orders to the EU will require you to pay local VAT on goods upon arrival.
Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.
INTERNATIONAL
Delivery - £20.00
5-10 working days. Royal Mail - Tracked.
Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country.
Orders may require you to pay local VAT on goods upon arrival.
Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.
RETURNS & EXCHANGE
We take great care at Catherine Tough to ensure your order is picked, packed and sent with consideration and attention to detail. If, for any reason, you are not happy with your order, we offer a no-fuss returns and exchange policy.
You can return part or all products ordered on the Catherine Tough website within 120 calendar days following the delivery date.
How can I return or exchange a product?
You can return/exchange an item purchased directly from Catherine Tough within 120 days of the delivery date. The item must be in its original packaging and with its paperwork. The return postage is at your expense and must be tracked to guarantee a refund. In the unlikely event that a product is faulty, we will refund the return fees once we have inspected the product. Please send a copy of your postage receipt if this is the case.
If you would like to exchange a perfect product or unwanted gift for something else on our site, we do ask that you pay our 'swapsies' admin and postage fee to cover our costs. This costs £4.50 and can be purchased by clicking here.
Our 'swapsies' fee only covers UK returns for international swaps. Please get in touch with us to arrange this at support@catherinetough.co.uk
All products come with a label attached. Do not remove the label or any other relevant labels from the purchased product if you wish to return it. Should you decide to exercise your right to return purchased products, Catherine Tough will not accept returned products that are not accompanied by the relevant labels, or that have been altered from their original condition (other than trying them on) or damaged.
If you wish to return/exchange an item, please email us at info@catherinetough.co.uk so we can expect your delivery and act promptly upon its receipt.
Web Returns to: Catherine Tough, 493 Lea Bridge Rd, Leyton, London, E10 7EB
Once the goods have been received, you will receive a confirmation email. Your exchange/refund will then be processed.
If you need any further information, you can contact us by email at support@catherinetough.co.uk or by WhatsApp at 07842 460 790