Delivery, Returns & Exchange
We offer 3 levels of delivery within mainland UK
Standard rate: £3.50 this will take 3-5 working days and is our FREE service on orders of £50 or more
2-3 days: £4.95 fully tracked sent with DPD or Royal Mail a signature required will be required
Next day: £8.00 order by 12 pm for our express service sent with DPD, a signature required will be required.
Please be aware that our deliveries will require a signature, bear this in mind when entering your delivery address. Catherine Tough does not accept any liability for delivery instructions issued to the delivery company by the customer (e.g., a note left saying leave it in the shed / with the neighbour) if you fail to receive your delivery. If you wish to add delivery instructions, please add them to the ‘order notes’ box at checkout.
Orders placed after 12 pm on Friday or Saturday & Sunday will be handled on Monday morning. Any order received on a Bank Holiday will be handled on the following working day.
European delivery: EU, Switzerland and Norway
Standard European: £10 sent Royal Mail tracked, this will take 5-10 working days
International delivery: We ship to many destinations around the world.
Standard International: £15 sent Royal Mail tracked, this will take 10-15 working days depending on destination.
Please note that you are liable for any local sales taxes or import duties on orders placed outside the EU
USA express delivery: £30 delivery to you door on DHL with duty and fees paid, this will take 2-5 days based on location and customs checks.
RETURNS & EXCHANGE
We take great care at Catherine Tough to ensure your order is picked, packed and sent with consideration and attention to detail. If for any reason you are not happy with your order we offer a no fuss returns and exchange policy.
You can return part or all products ordered on the Catherine Tough website 120 calendar days following the delivery date.
How can I return or exchange a product
You can return/exchange an item purchased directly from Catherine Tough up to 120 days after the delivery date. The item must be in its original packaging and with its paperwork. The return postage is at your expense and must be tracked to guarantee a refund. In the unlikely event that a product is faulty we will refund the return fees once we have inspected the product, please send a copy of your postage receipt if this is the case.
If you would like to exchange a perfect product or unwanted gift for something else on our site we do ask that you pay our 'swapsies' admin and postage fee to cover our costs. This costs £3.50 and can be purchased by clicking here .
Our 'swapsies' fee only covers UK returns for international swaps please contact us to arrange this support@catherinetough.co.uk
All products come with a label attached. Do not remove the label or any other relevant labels from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, Catherine Tough will not accept returned products returned to us without the relevant labels, or that may have been altered from their original status worn (other than trying them on) or damaged.
If you wish to return/exchange an item, please email us at info@catherinetough.co.uk, so we know to expect your delivery and can act quickly upon its receipt.
Web Returns to: Catherine Tough, 493 Lea Bridge Rd, Leyton, London, E10 7EB
Once the goods have been received, you will receive a confirmation email. Your exchange/refund will be then be processed.
If you need any further information, you can contact us by e-mail on info@catherinetough.co.uk or by phone on +44 (0) 20 7729 2291 (we have a 24hr answering service, please leave a message with the ladies if we are busy at the studio and can’t take your call in person, we are notified of your call immediately)