Everyone changes their mind and we are very happy to swap an unwanted purchase or gift, but we do have to charge to cover admin and our postage costs.
Please let us know what you would like to swap for and any delivery details in the notes box at check out, send us an email to firstname.lastname@example.org or simply write us a note enclosed with your order.
Once you have done this please return the item, retaining proof of postage to.
Unit 4 Digby Works
Off Digby Rd
130 Homerton High Street
If an item is faulty we will of course exchange for free or refund, please see full T+C's for details.
Orders under £50 inside mainland UK
Standard rate: £2.95 this will take 3-5 working days and is our FREE service on orders of £50 or more
2-3 days: £4.95 fully tracked sent with UK mail or Royal Mail, signature required.
Next day: £8.00 order by 12pm for our express service sent with UK mail, signature required.
Please be aware that our deliveries will require a signature, bear this in mind when entering your delivery address.
Catherine Tough does not accept any liability for instructions issued to the delivery company by the customer (eg note left saying leave it in the shed / with neighbour) if you fail to receive your delivery. If you wish to add delivery instructions, please add them to the ‘order notes’ box at checkout.
Orders placed after 12pm on Friday or at the weekend will be handled on Monday morning. Any order received on a Bank Holiday will be handled on the following working day.
European & International Deliveries
Standard European: £10 sent Royal Mail tracked, this will take 3-7 working days
Standard International: £15 sent Royal Mail tracked, this will take 5-15 working days depending on destination.
Please note that you are liable for any local sales taxes or import duties on orders placed outside the EU