Soft Knitted Grey Penguin Chick With Lavender

A lambswool penguin chick filled with relaxing lavender and farm-grown wheat. Made from a lovely grey bouclé yarn, it's amazingly soft and cuddly cute. It's finished with black button eyes, a cream lambswool face, a yellow leather beak, and black felt flippers and feet.

 Product detail

• grey, bouclé lambswool outer, fully lined with jersey
• filled with natural lavender buds & farm grown wheat, the fragrance will last approx two years
• black button eyes & cream lambswool face
• hand-cut bright yellow leather beak & black felt flippers and feet
• knitted and handcrafted at out London studio
• presented  in a gift box, sitting on a nest of shredded paper and tied with a ribbon
• also available as an adult penguin doorstop
• not suitable for children under 36 months old

This mini-penguin can't be shipped to Australia because of customs regulations regarding the importation of plant materials.

Treating someone? At checkout, use the 'order notes' box to add a gifting message. We'll take care of the rest. Your items will be lovingly wrapped in tissue paper, and our staff will handwrite a personal message on a card.

DELIVERY

UK MAINLAND

Standard UK - £4.50 or FREE on orders over £75.

2-5 day service sent on Royal Mail - 48hr TRACKED with delivery notification by text or email.

A Pickup point option is also available on this service.

Next Day - £10.00 - you must place your order by 12 pm.

Orders placed before midday on a Friday will be shipped the same day, but will arrive on Monday. Orders placed after midday on Friday or over the weekend will be shipped on Monday and arrive on Tuesday.

Signature required at the door. 

EU 

European Delivery - £12.00

Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country. 

Orders to the EU will require you to pay local VAT on goods upon arrival. 

Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.

SWITZERLAND + NORWAY

Delivery - £12.00

5-10 working days. Royal Mail - Tracked.

REST OF THE WORLD

International Delivery - £20.00

5-15 working days. Royal Mail - Tracked.

Orders to the USA will now be subject to duty. Please bear with us while we finalise the details and can offer you the most efficient and cost-effective service.

RETURNS & EXCHANGE

We take great care at Catherine Tough to ensure your order is picked, packed and sent with consideration and attention to detail.  If for any reason you are not happy with your  order we offer a no fuss returns and exchange policy.

You can return part or all products ordered on the Catherine Tough website 120 calendar days following the delivery date.

 How can I return or exchange a product

You can return/exchange an item purchased directly from Catherine Tough up to 120 days after the delivery date. The item must be in its original packaging and with its paperwork. The return postage is at your expense and must be tracked to guarantee a refund. In the unlikely event that a product is faulty we will refund the return fees once we have inspected the product, please send a copy of your postage receipt if this is the case.

If you would like to exchange a perfect product or unwanted gift for something else on our site we do ask that you pay our 'swapsies' admin and postage fee to cover our costs. This costs £4.50 and can be purchased by clicking here

All products come with a label attached. Do not remove the label or any other relevant labels from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, Catherine Tough will not accept returned products returned to us without the relevant labels, or that may have been altered from their original status worn (other than trying them on) or damaged.

If you wish to return/exchange an item, please email us at support@catherinetough.co.uk so we know to expect your delivery and can act quickly upon its receipt.

Web Returns to: Catherine Tough, 493 Lea Bridge Rd, Leyton, London, E10 7EB

Once the goods have been received, you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us on

ANY OTHER QUESTIONS

Please get in touch through our contact page or message us directly we'll be more than happy to help.

support@catherinetough.co.uk 

studio WhatsApp +44 (0) 7842 460 790  (9am-5pm)