The Relax Gift Box

Gift some me time with JOIN handcrafted luxury Restore bath salts and a hot water bottle set.

Product detail - Lambswool Hotwater Bottle Cover

• Lovingly handmade at our East London studio, this soft and stylish 100% Merino lambswool water bottle cover is a must-have for cold winter nights. They are great for taking some 'me time' on the sofa, spending weekends away, or snuggling up in bed.
• Luxurious but practical knitted hot water bottle cover
• Blue denim roll-neck opening 
• The design features colour blocks of jade, gold, camel & mid-purple
• Pure Merino lambswool for natural insulation
• Gently felted for extra softness, durability and premium finish.
• For total comfort, team your water bottle with our cosy socks or slippers
• Perfect for soothing aches & pains.

Available with our without a hot water bottle

Product detail - Restore Ecological Bath Salts

• Restore ecological bath salts are handcrafted in small batches using sustainably sourced salts and organic essential oils. The perfect plastic-free, zero-waste indulgent self-care treat. 
• A couple of shakes into a warm bath will help to restore your body and soothe your mind. 
• Vegan, non-toxic, cruelty-free, and 100% natural, Restore contains Dead Sea salt, Himalayan pink salt and organic lavender essential oil.

Product detail - Hot Water bottle (optional)

These 2.0-litre thermoplastic hot water bottles keep you warm on cold winter nights and gently soothe minor aches and pains. They are made from moulded PVC-s and comply with UK and EU safety standards.  Made in Germany from moulded thermoplastic and date-stamped

• Plain hot water bottle 2.0 L 
• Made in Germany
• Integrally moulded hot water bottle with jointless neck preventing leakages
• Extra large aperture.
• These bottles are odourless and recyclable.
• Manufactured to BS 1970 : 2012 STANDARDS  for hot water bottles made of pvc
• Certified safe by TÜV SÜD for mechanical & chemical wear and production monitoring.
• Our hot water bottles are date-stamped; you should replace them every 5 years.  Increased use may shorten the lifespan; please check your hot water bottle regularly.

Treating someone? At checkout, use the 'order notes' box to add a gifting message. We'll take care of the rest. Your items will be lovingly wrapped in tissue paper, and our staff will handwrite a personal message on a card.

We offer two levels of mainland UK delivery; please note that remote areas may take slightly longer than quoted.

Standard rate: £4.50. Delivery will take 3-5 working days and is our FREE service on orders of £75 or more.

Next day: £10.00 order by 12 pm for our express service, sent with DPD, a signature will be required.

Please note that our deliveries require a signature; please bear this in mind when entering your delivery address. 

Catherine Tough does not accept any liability for instructions issued to the delivery company by the customer (e.g., a note left saying 'leave it in the shed / 'with the neighbour). If you wish to add delivery instructions, please add them to the 'order notes' box at checkout, and we will inform the courier.

Orders placed after 12 pm on Friday, Saturday & Sunday will be processed on Monday mornings. Any order received on a Bank Holiday will be processed on the next working day.

USA 

Delivery Duty Paid - £20.00

Following recent changes to US regulations, our pricing now includes duty and will be delivered to you with no additional fees to pay.

5-10 working days. Royal Mail/USPS - Tracked.

EU 

European Delivery - £12.00

Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country. 

Orders to the EU will require you to pay local VAT on goods upon arrival. 

Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.

SWITZERLAND + NORWAY

Delivery - £12.00

5-10 working days. Royal Mail - Tracked.

Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country. 

Orders to the EU will require you to pay local VAT on goods upon arrival. 

Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.

INTERNATIONAL 

Delivery - £20.00

5-10 working days. Royal Mail - Tracked.

Transit time 8 - 10 days. Our transit time does not include any delays due to customs clearance in your destination country. 

Orders may require you to pay local VAT on goods upon arrival. 

Any orders not accepted due to refusal to pay duty will be refunded minus any return shipping fees and courier penalties due.

RETURNS & EXCHANGE

We take great care at Catherine Tough to ensure your order is picked, packed and sent with consideration and attention to detail.  If for any reason you are not happy with your  order we offer a no fuss returns and exchange policy.

You can return part or all products ordered on the Catherine Tough website 120 calendar days following the delivery date.

 How can I return or exchange a product

You can return/exchange an item purchased directly from Catherine Tough up to 120 days after the delivery date. The item must be in its original packaging and with its paperwork. The return postage is at your expense and must be tracked to guarantee a refund. In the unlikely event that a product is faulty we will refund the return fees once we have inspected the product, please send a copy of your postage receipt if this is the case.

If you would like to exchange a perfect product or unwanted gift for something else on our site we do ask that you pay our 'swapsies' admin and postage fee to cover our costs. This costs £4.50 and can be purchased by clicking here

All products come with a label attached. Do not remove the label or any other relevant labels from the purchased products should you wish to return the purchased product. Should you decide to exercise your right to return purchased products, Catherine Tough will not accept returned products returned to us without the relevant labels, or that may have been altered from their original status worn (other than trying them on) or damaged.

If you wish to return/exchange an item, please email us at support@catherinetough.co.uk so we know to expect your delivery and can act quickly upon its receipt.

Web Returns to: Catherine Tough, 493 Lea Bridge Rd, Leyton, London, E10 7EB

Once the goods have been received, you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us on

ANY OTHER QUESTIONS

Please get in touch through our contact page or message us directly we'll be more than happy to help.

support@catherinetough.co.uk 

studio WhatsApp +44 (0) 7842 460 790  (9am-5pm)